Living in a deregulated energy market gives consumers one distinct advantage – you have the ability to choose your electricity provider and plan. In regions like Texas the majority of consumers are now comparing their options and moving away from legacy providers. Why? Here are five reasons every consumer should consider changing their energy provider:
You Could Get a Better Rate
The #1 reason customers in deregulated energy markets should shop around is to find the best electricity rate. Each provider is free to charge whatever rate they want, which means prices can vary significantly. Rates also fluctuate regularly so the price you saw last week may not be the same this week.
Just be careful to read the fine print before signing up for a service. In addition to the price per kilowatt-hour, providers also charge fees for supplying electricity. Some will even charge an additional fee if you don’t use a minimum amount of electricity in a month.
You Could Get Better Customer Service
The owners of StarTex Power say that providing exemplary customer service is one of their top priorities. It has become a key concern for many providers now that they have to compete to win business.
Rates are typically the biggest factor for consumers, but customer service isn’t far behind. In a deregulated area the electricity provider is the one that manages your account. If you have questions about your bill, need to make an update or there’s a power outage the provider is the one handling things. Those times when you need assistance customer service is what matters most. It’s also what gets cited the most in customer reviews.
One way that providers are giving customers added value and support is through online tools. You can manage your account online, see what is using up the most electricity, get an estimate for your next bill and receive personalized tips on how to reduce your energy use.
If you’ve been stuck with an energy provider that has sub-par support it’s time to make the switch to a company that cares about their customers.
You Could Get a Better Type of Plan
Today there are more electricity plans to choose from than ever before. The types of plans offered are one way that electricity providers differentiate themselves from the competition. Three types of plans to look for include:
Some providers also offer special discounted plans or rebates for certain consumers, for example military members and senior citizens.
You Can Get More Flexible Terms
Like any contract, electric service comes with terms. These can include things like when you have to pay your monthly bill, late fees, the length of contract, your ability to end the contract early, etc. Usually the terms aren’t a high priority – until your living situation changes. If you move or lose your job it’s nice to know your electricity provider will give you a little flexibility.
You Could Get Better Reliability
Having a constant power supply is so commonplace today that we often take it for granted. However, people in areas with storms or where energy demand can exceed supply understand the importance of reliability. This is especially important for people that rely on medical devices. If your electricity has been less than reliable in the past a new provider could make a difference.
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